Support
Answers to the questions we get most. If none of these solve it, email us — a real person reads every message.
Last updated
Contact us
Email support
wlog.training@gmail.com
We usually reply within 1–2 business days.
In-app feedback
Open Settings → Send feedback. This attaches your app version and device model, which makes bugs much faster to fix.
When reporting a problem, please include your device model, OS version, WLog version (shown at the bottom of Settings) and what you did right before it happened.
Getting started
Is WLog free?
Yes. WLog is free to download and covers everything you need to log workouts — routines, sets, reps, weights, rest timer and progress history. An optional WLog Premium subscription unlocks advanced features. There are no ads.
Do I need an account?
No. You can start logging immediately as a guest, with everything stored on your device. Signing in with Apple or Google adds cloud backup and sync across devices — we recommend it so you do not lose your history when you change phone.
How do I build my first routine?
Create a workout, add exercises from the built-in library, and set target sets and reps for each. You can also start from a pre-built program, or import an existing plan from a photo or PDF. Add your own movements as custom exercises if something is missing.
Does WLog work offline?
Yes. Logging works fully offline because data is written to your device first. Changes sync to your cloud backup the next time you have a connection.
Sync and backup
How do I move to a new phone?
Sign in with the same Apple or Google account on the new device. Routines, workout history, personal records and body measurements restore automatically. Guest data is device-only and does not transfer — sign in on your old phone before switching.
My data is missing after reinstalling
Confirm you are signed in with the same provider you originally used. Signing in with Google when you originally used Apple creates a separate, empty account. If you are in the right account and data is still missing, email us before making further changes.
Can I use WLog on two devices at once?
Yes, as long as you are signed in on both. Finish and save a workout on one device before starting on another, so the two copies do not diverge.
Apple Watch
The watch app will not sync
Work through these in order:
- Check both apps are installed and on the latest version.
- Confirm Bluetooth and Wi-Fi are on and the watch is paired and unlocked.
- Open WLog on the phone and on the watch at the same time to force a sync.
- If nothing happens, restart both devices, then open the phone app first.
What can I do from the watch?
Start a workout, log sets and reps, run the rest timer, and move through your routine — without taking your phone out. Sessions started on the watch appear on the phone once the two reconnect.
Training features
How does automatic progressive overload work?
You set a weight increment per exercise. When you complete all target sets and reps for that exercise, WLog raises the suggested weight by your increment next session. Suggestions come only from the numbers you log — they cannot see your fatigue or technique, so always use your own judgement.
What are linked sets?
Linked sets keep warm-up sets at a fixed ratio of your working weight. Change the work set and the warm-up sets update automatically, so you are not recalculating ramp-ups every session.
How does the plate calculator work?
Enter your target weight and WLog shows the exact plates to load per side, accounting for the bar weight. Bar weights for barbell, Smith machine and EZ bar are configurable in settings.
What counts as a personal record?
WLog tracks estimated one-rep max, heaviest weight, best set volume and best session volume per exercise, and maps your lifts to a strength level from beginner through advanced.
Can I track supersets, drop sets and RPE?
Yes. Set types include normal, warm-up, drop and failure sets, with support for supersets, RPE and RIR, and per-set rest timers.
Importing plans
Can I import a plan from a photo or PDF?
Yes. AI import reads a photo, screenshot, PDF or spreadsheet of a training program and extracts exercises, sets and reps into a routine.
The import got something wrong
Automated extraction is not perfect — always review an imported routine, especially weights and rep ranges, before training with it. Every field stays editable afterwards. Clear, well-lit, straight-on images of a single page give the best results.
What happens to the file I upload?
It is processed only to extract the routine and is not retained afterwards. See the Privacy Policy for details.
Health app integration
How do I connect Apple Health or Health Connect?
Open Settings → App integrations and grant permission for the data types you want to share. The integration is optional and off until you enable it.
How do I disconnect it?
Revoke access in the Health app on iOS, or in Health Connect settings on Android. Your WLog training history is unaffected.
We never use health data for advertising, and we never share it with data brokers. See the Privacy Policy.
Subscription and billing
How do I cancel?
- iPhone / iPad: Settings → your name → Subscriptions → WLog → Cancel Subscription, or via apps.apple.com/account/subscriptions.
- Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → WLog → Cancel, or via play.google.com/store/account/subscriptions.
Deleting the app does not cancel a subscription.
I paid but premium is still locked
Open Settings → Restore purchases, signed in to the same store account that made the purchase. If it still does not unlock, email us your store receipt and we will sort it out.
How do I get a refund?
Apple and Google process all payments, so refunds go through them — see reportaproblem.apple.com or your Google Play subscriptions page. Details are in the Terms of Service.
What happens to my data if I cancel?
Nothing is deleted. You keep premium access until the end of the paid period, after which premium-only features become unavailable while your training history stays intact.
Account and data
How do I delete my account?
Open WLog, go to Settings, scroll to the bottom and tap Delete account. This is permanent. Full instructions, including deletion by email, are on the Delete your account page.
Can I export my training data?
Yes. Email wlog.training@gmail.com with the subject Data export request from your account email address.
How do I change the app language or units?
Settings → Language for the interface language, and Settings → Weight to switch between kilograms and pounds.
Reporting a bug
The more of this you include, the faster we can fix it:
- Device model and OS version.
- WLog version, shown at the bottom of Settings.
- Exact steps to reproduce the problem.
- What you expected, and what happened instead.
- A screenshot or screen recording, if the issue is visual.
Send it via Settings → Send feedback or to wlog.training@gmail.com.
Found a security vulnerability? Please report it privately to the same address before disclosing it publicly.